Kulevi Oil Terminal is customer-oriented and implements this attitude as follows:


Understanding customer requirements is done:

  • at the enquiry stage
  • at the planning stage
  • at the execution stage


Satisfying customers’ requirements is done through the processes illustrated in the attached flow charts.


Judging its performance against customer-related indicators is done through the analysis of:

  • Customer complaints
  • Statistical records of achievements against customers’ expectations
  • Letters of appreciation
  • Feedback from regular meetings and customer technical audits




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